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FOR CUSTOMERS



How to make a reservation at www.kvytky.ua?

  • Choose the event and click "Purchase Tickets".
  • Select the best available seat on the sitting plan and click "Next".
  • In the payment method section, select "Reserve". Please provide us with your full contact information. Check if you have read and agree with Terms of Use. Type the security code into the provided field and press "Next".
  • The system will produce unique 18 digit reservation code. Print it by clicking "Print Reservation Code" or write down on a sheet of paper. In addition, the reservation code and information about the reserved tickets will be sent to your e-mail address.
  • You can purchase the tickets at any box office of KVYTKY UA network presenting the reservation code. The reservation code is valid for 24 hours from the time of on-line reservation.

How to buy tickets and order courier delivery at www.kvytky.ua?

  • Choose the event and click "Purchase Tickets".
  • Select the best available seat on the sitting plan and click "Next".
  • In the payment method section, select "Via Courier". Please provide us with your full contact information. Check if you have read and agree with Terms of Use. Type the security code into the provided field and press "Next".
  • Your order will be directed to KVYTKY UA courier agent. The agent will deliver tickets to the address indicated in your order within 2 working days. The courier will contact you prior to delivery to coordinate the time of delivery. You pay for your order in cash to the courier upon receipt at a charge of 20 UAH regardless of the number of ordered tickets.

How to buy e-tickets?

  • Choose the event and click "Purchase Tickets".
  • Select the best available seat on the sitting plan and click "Next".
  • In the payment method section, select “E-ticket”.
  • Please provide us with your full contact information. Select the payment method and check if you have read and agree with Terms of Use. Type the security code into the provided field and press "E-ticket".
  • Confirm your order by pressing “Proceed”. This will bring you to the secure payment area.
  • In the secure payment area please enter your billing information and pay for the ticket.
  • Print out the "e-ticket" on a white A4 paper without changing the printing format. Good print quality is mandatory. If the print out does not work or the image is lost or poor quality, print your e-ticket again.

How long the reservation is valid and what do I do if I want to cancel it?

The reservation will be automatically canceled if ticket is not purchased within 24 hours after the reservation. It’s impossible to cancel the reservation manually.

How do I buy a reserved ticket?

You can purchase previously reserved tickets at any box office of KVYTKY UA network, presenting the reservation code provided at the time of booking. Addresses of box offices can be found in the upper central part of KVYTKY.UA web-page.

Can someone else pick up the reserved ticket for me?

Any person who has the 18 digit reservation code provided at the time of booking can pick up the ticket.

I lost the reservation code, how can I get it again?

You cannot lose your reservation code. If you have printed the e-mail with the reservation code you received and you lose the print-out, you can simply print it out again.

Where are the KVYTKY UA box offices located?

The complete list of KVYTKY UA box offices, their addresses and opening hours can be found on the link Box Offices in the upper central part of KVYTKY UA web-page.

Can I return my ticket?

Policies set forth by our clients, including venues, teams and theaters, generally prohibit KVYTKY UA from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. The return of the tickets is only possible in case of event cancellation.

What happens if the event is canceled?

KVYTKY UA acts as an agent between event organizers and the audience. Company KVYTKY UA is not responsible for canceled events, changes in dates, delay, quality and other issues related to the activities of the organizer. It is the sole responsibility of the organizer.

The refunds for cancelled events are issued by event organizer. In case of event cancellation the detailed information about how you can get a refund will be available at our web-page www.kvytky.ua and in the box offices of KVYTKY UA network.

How to find / select event at KVYTKY.UA?

If you are looking for a specific event, type the information about the event (title, keywords, category, city, ticket price (from-to), venue or date of event) in the "Search" field located in the center of our web page, and click "Search".

If you have not decided what kind of event you want to visit, you can search the events by one or more criteria (title, keyword, category, city, ticket price (from-to), venue, date of event). The screen will display the events that match the specified criteria.

If you wish to select the event by category, you can do this by selecting a category in the main menu of our web-page (e.g. the category "Theatre" contains theater events (Kiev, Lviv) including children's plays), or to search for events by categories as described above. Moreover you can use filters in right vertical menu. Therefore the filter "Kids" displays children's plays and performances and filter "Kyiv events" contains information about theater plays as well as concerts, festivals and other events that take place in Kiev.


FOR ORGANIZER



What are the benefits of ticket distribution through KVYTKY UA system?

KVYTKY UA - this is the only centralized information system for ticket distribution for all entertainment events in Kyiv, Lviv and other Ukrainian cities. Through the system the customers can purchase tickets to any event at any venue in any box office of KVYTKY UA network or through the Internet.

KVYTKY UA distributes tickets to various cultural and entertainment events. The web page KVYTKY UA contains event calendar (Kyiv and other Ukrainian cities), including both adult and children's theater plays as well as concerts, festivals, sports events and other events that take place in Kyiv and Lviv.

For event organizers KVYTKY UA system is an effective tool for business management. All paper based work processes are moved into electronic space which saves time, improves the efficiency of ticket sales and allows control the sales process in real time.

Cooperation with KVYTKY UA means for the organizers:
  • Quick release of tickets for sale;
  • Receive timely information about sales;
  • Convenient and easy information management which allows to quickly decide on an advertising campaign, reduce or raise prices;
  • Organizers can independently reserve seats, change ticket prices, apply discounts;
  • Implemented in the venues ticket scanning system provides precise control;
  • The event organizer can concentrate on core business: organizer only provides information about the event and receives money transmissions.

How to distribute tickets through KVYTKY UA?

For more information on the mechanism of ticket distribution through KVYTKY UA please contact us by phone +38 (044) 483 26 11 or by e-mail info@kvytky.ua


FOR ADVERTISERS



How do I advertise on www.kvytky.ua?

KVYTKY UA offers different advertising options on the web page www.kvytky.ua. For advertising, please contact us by phone +38 (044) 483 26 11 or by e-mail: marketing@kvytky.ua


OTHER INFORMATION



About KVYTKY UA

KVYTKY UA - this is the only centralized information system for ticket distribution for all entertainment events in Kyiv, Lviv and other Ukrainian cities. Through the system the customers can purchase tickets to any event at any venue in any box office of KVYTKY UA network or through the Internet.

KVYTKY UA distributes tickets to various cultural and entertainment events. The web page KVYTKY UA contains event calendar (Kyiv and other Ukrainian cities), including both adult and children's theater plays as well as concerts, festivals, sports events and other events that take place in Kyiv and Lviv.

Our mission:

  • Using our accumulated experience qualitatively distribute tickets to cultural and entertainment events;
  • Be a valuable partner and advisor for event organizers and thereby stimulate the development of country’s cultural life;
  • Offer the audience a wide range of entertainment activities and help them to easily and conveniently purchase the tickets.

Vision:

KVYTKY UA strives to be modern and innovative market leader in the sphere of ticket distribution, valued partner to business customers and the most attractive ticket distributor to audience.

Our values:

  • Success of our customers is our success;
  • Professional team is our strength;
  • Innovative solutions is our principle.
KVYTKY UA is a team of professionals who adopt the experience of the Lithuanian company BILIETAI LT (www.bilietai.lt). BILIETAI LT has been successfully operating on the Lithuanian market for five years and is the market leader in ticket distribution in Lithuania.

Contact Information



Ticket reservation and purchase in Kyiv:  
+380 44 238 28 88
Lviv:  
+380 32 254 04 40
Dnipropetrovsk:  
+380 56 790 8 708
Donetsk:  
+380 62 210 4 280
Kharkiv:  
+380 57 7 285 286



General information:   info@kvytky.ua



Ticket’s purchase:   kvytky@kvytky.ua



Marketing department:  
marketing@kvytky.ua



Main office:   04112, Kyiv
Degtyarivska str. 52, off. 604
Tel.: +380 44 483 26 11
Fax: +380 44 483 26 03
The easiest way to buy ticket:
1Choose the event
2Pay through the Internet
3Print the ticket
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